Street Health Outreach Director
Company: Tiburcio Vasquez Health Center, Inc
Location: Hayward
Posted on: October 18, 2024
Job Description:
The Street Health Outreach program is an innovative project
which identifies homelessness, chronic health, and mental health
needs in designated areas of Alameda County. The program assists
participants in attaining housing stability and improving health
and well-being.Using a multi-disciplined team approach, the program
provides street and venue-based outreach and engagement,
assessment, health services and triage, case management, linkages
to housing agencies, and mental health services. The program works
with all participants to develop and carry out action plans that
improve health and wellness.Under the supervision of the Chief
Medical Officer, the Street Health Outreach Director guides and
maintains program performance, provides leadership and motivation
to program staff, and leads strategy for program development. This
position also acts as a liaison between the Street Teams and
brick-and-mortar clinics, creates and maintains a program support
structure for staff, and directs the development of protocols and
procedures. This position will supervise the RN Care Manager of
each Street Team. The Program Director may also complete nursing
assessments and provide nursing care including medical assessments,
wound care and skin assessments, vaccinations (i.e. flu, Hepatitis
A), treatment of respiratory illnesses, and care for patients with
active substance use disorders. The Program Director may also work
with medical providers on behalf of patients. Medical providers
will be available by phone for consultation.This is a full-time
benefited position, typically Monday through Friday with periodic
Saturday hours.*As position is grant-funded, employment is subject
to the availability of grant funding*Tiburcio Vasquez Health Center
is a non-profit community health center that is dedicated to
promoting the health and well-being of our community by providing
accessible, high quality care by integrating primary care, dental
care, WIC support, mental health counseling, community health
education and more.Compensation: $110,000K - $130,000K annualized,
depending on experience.Responsibilities:
- Guide and maintain program performance.
- Provide leadership and motivation to program staff.
- Lead strategy for program development.
- Build the program's public profile through networking,
conferences, and speaking engagements.
- Establish relationships with Street Health / Street Medicine
experts.
- Build partnerships with local community and government
organizations.
- Oversee contract management and submission of required
deliverables including preparing draft budgets.
- Direct reporting of client-level data and evaluation outcome
reports.
- Support teams to track outcomes.
- Direct development of protocols and procedures.
- Create program support structure for program staff.
- Direct recruitment of program staff.
- Act as a liaison between teams and clinics.
- Provide clinical oversight of RN Care Managers.
- Represent TVHC at county and community meetings, and engage
with community stakeholders.
- Participate with other staff in multidisciplinary staff
meetings and other staff processes to achieve program development,
staff development, program evaluation, program operations review,
and other activities as appropriate.
- Participate in regular meetings with Alameda County Healthcare
for the Homeless.
- Administer medical care in homeless encampments and vans.
- Work as part of a specialty medical team to provide nursing
services including: administration of medications and injections to
patients as directed by the providers; immunizations; referrals to
other providers and community health resources; and health
instruction to patients.
- Conduct health assessments, provide brief interventions, triage
patients, and provide support in navigating health and social
services systems.
- Prioritize individuals with high medical and behavioral health
needs and/or Substance Use Disorders for intensive visits to
improve health and lift them out of homelessness.
- In the capacity of patient advocate, assess the learning needs
of patients, and develop and implement patient education as
appropriate.
- Act as a resource and contact person for patients.
- Respond to immediate survival needs as prioritized by clients,
e.g. basic needs, problem-solving, health education, and
information about health and community services.
- Provide linkage and referrals to community services as needed
and work from an interdisciplinary approach.
- Maintain confidentiality regarding privileged administrative
and patient information and complete required documentation in a
timely manner.
- Provide outreach and engagement, health services and triage,
and collaboration with Housing Resource Centers.
- Build relationships over time via consistent visits with
potential patients.
- Screen and identify individuals with medical and behavioral
needs.
- Provide culturally competent, trauma-informed, and harm
reduction-based services.
- Conduct regular outreach and engagement, building trust with
individuals encountered at encampments and other service locations
according to the responsive schedule.
- Perform all duties and services in full compliance with TVHC's
Service Excellence Standards. Minimum Requirements:
- Valid Cardio Pulmonary Resuscitation Card (CPR).
- Valid CA driver's license.
- Preferably two years of nursing experience serving low-income
patients with complex needs, ideally unsheltered populations.
Qualifications:
- Registered Nurse preferred but not required; current, valid
California RN license.
- Bilingual in English, Spanish, or other languages
preferred.
- Ability to work independently, organize tasks, problem-solve,
make decisions, work collaboratively as a team member, and handle
multiple priorities.
- Demonstrated experience with quality improvement process to
improve client care and meet required health risk outcome
measures.
- Culturally sensitive and demonstrated ability and effectiveness
working with ethnically diverse populations.
- Sensitivity to and understanding of the special needs of
unsheltered people facing complex challenges.
- Ability to effectively intervene in crisis situations with
de-escalation techniques.
- Interest and knowledge about health and wellness, especially
regarding patients with medical and behavioral health issues.
- Desire to outreach to unsheltered community members.
- Excellent communication and documentation skills at the level
necessary for taking patients' medical histories, and accurately
documenting patients' medical information.
- Ability to effectively communicate with patient population and
staff while demonstrating a high degree of diplomacy and tact.
- Working knowledge of "Universal Precautions" and demonstrated
professionalism.
- Ability to multi-task and work effectively in a high-stress and
fast-moving environment.
- Possess a thorough understanding of the importance of
confidentiality and non-disclosure according to the general
standards set forth by HIPAA.
- Willingness to work evenings and/or weekends; demonstrates
flexibility regarding job duties and assignments.
- Must be willing to drive street health van to and from various
service sites as needed.
- Ability to effectively intervene in crisis situations with
de-escalation techniques. We offer excellent benefits including:
100% paid medical (co-payments, prescriptions, premiums covered),
dental, vision (including dependent and domestic partner coverage),
generous paid leave benefits including holidays, Flexible Spending
Accounts, retirement plan with an Employer match, tuition
reimbursement, monthly treats, pet insurance and more.
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Keywords: Tiburcio Vasquez Health Center, Inc, Hayward , Street Health Outreach Director, Executive , Hayward, California
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