Sr. Technical Engagement Manager, Gen AI
Company: Scale AI, Inc.
Location: San Francisco
Posted on: October 24, 2024
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Job Description:
Scale's customer base is growing exponentially, and you will be on
the front lines of ensuring that these customers become passionate,
lifelong Scale partners. As a member of our Engagement Management
team, you'll be accountable for establishing customer
relationships, driving revenue, hitting SLAs, and maintaining
quality standards. You will work closely with one of Scale's Gen AI
Data Engine customers, driving end-to-end engagements from new
projects and pilots, owning the account execution, working
cross-functionally to ensure Scale products and services are
delivered consistently and on-time, and driving account
consumption.
You are the tip of Scale's contact with our Gen AI customers,
working with and being an advocate for customer data leaders and
engineering/operations teams. You have a strong interest in how
high-quality data can positively influence Gen AI models. Your bias
towards finding not just one-off solutions, but repeatable and
scalable ways to ensure we continually deliver. You have a track
record of managing customers to renewal, forecasting with
customers, and supporting sales teams managing upsells. And you are
naturally empathetic and excel at building long-term relationships
through diligent problem solving and thoughtful, strategic
discussions. Within Scale, you will work cross-functionally with
Operations, Product Managers, Sales, and other teams as the primary
customer operations advocate.
The blend of operations and customer management to drive our most
important outcomes make this a unique and exciting role at the
heart of Scale's Data Engine operations. The ideal candidate is
customer-driven, analytical, empathetic, outcome focused, and above
all someone who drives and inspires results.
You will:
Ideally you'd have:
Nice to haves:
Compensation packages at Scale for eligible roles include base
salary, equity, and benefits. The range displayed on each job
posting reflects the minimum and maximum target for new hire
salaries for the position, determined by work location and
additional factors, including job-related skills, experience,
interview performance, and relevant education or training. Scale
employees in eligible roles are also granted equity based
compensation, subject to Board of Director approval. Your recruiter
can share more about the specific salary range for your preferred
location during the hiring process, and confirm whether the hired
role will be eligible for equity grant. You'll also receive
benefits including, but not limited to: Comprehensive health,
dental and vision coverage, retirement benefits, a learning and
development stipend, and generous PTO. Additionally, this role may
be eligible for additional benefits such as a commuter
stipend.Please reference the job posting's subtitle for where this
position will be located. For pay transparency purposes, the base
salary range for this full-time position in the locations of San
Francisco, New York, Seattle is:$156,000-$195,000 USDPLEASE
NOTE:Our policy requires a 90-day waiting period before
reconsidering candidates for the same role. This allows us to
ensure a fair and thorough evaluation of all applicants.
About Us:
At Scale, we believe that the transition from traditional software
to AI is one of the most important shifts of our time. Our mission
is to make that happen faster across every industry, and our team
is transforming how organizations build and deploy AI. Our products
power the world's most advanced LLMs, generative models, and
computer vision models. We are trusted by generative AI companies
such as OpenAI, Meta, and Microsoft, government agencies like the
U.S. Army and U.S. Air Force, and enterprises including GM and
Accenture. We are expanding our team to accelerate the development
of AI applications.
We believe that everyone should be able to bring their whole selves
to work, which is why we are proud to be an affirmative action
employer and inclusive and equal opportunity workplace. We are
committed to equal employment opportunity regardless of race,
color, ancestry, religion, sex, national origin, sexual
orientation, age, citizenship, marital status, disability status,
gender identity or Veteran status.
We are committed to working with and providing reasonable
accommodations to applicants with physical and mental disabilities.
If you need assistance and/or a reasonable accommodation in the
application or recruiting process due to a disability, please
contact us at accommodations@scale.com. Please see the United
States Department of Labor's for additional information.
We comply with the United States Department of Labor's .
PLEASE NOTE: We collect, retain and use personal data for our
professional business purposes, including notifying you of job
opportunities that may be of interest and sharing with our
affiliates. We limit the personal data we collect to that which we
believe is appropriate and necessary to manage applicants' needs,
provide our services, and comply with applicable laws. Any
information we collect in connection with your application will be
treated in accordance with our internal policies and programs
designed to protect personal data. Please see our for additional
information.
Keywords: Scale AI, Inc., Hayward , Sr. Technical Engagement Manager, Gen AI, Executive , San Francisco, California
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