Overnight Concierge Supervisor

Company: Four Seasons Hotels Ltd
Location: San Francisco
Posted on: November 8, 2024

Job Description:

Overnight Concierge Supervisor
Apply at Four Seasons Private Residences at 706 Mission Street, San Francisco
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
About the location: We invite you to start your career at the Four Seasons Private Residences at 706 Mission Street. Our guiding principle on how we treat each other is the Golden Rule. We are searching for individuals with the right skills, the right attitude, and a passion to provide intuitive service.
We offer excellent benefits including:

• 
  
• Position rate is $38.00 +$1 Overnight Differential
  
• Medical, dental, & vision
  
• 401K Retirement plan with matching
  
• New Parental Leave
  
• Paid holidays, vacation, and sick pay
  
• Complimentary accommodations at Four Seasons Hotels & Resorts worldwide
  
  Responsibilities
  
  • 
    
  • Supervise and monitor activities of all employees in the Residences ensuring adherence to standards of excellence.
    
  • Maintain a professional and high-quality service-oriented environment.
    
  • Act as the Supervisor on duty for the Residences overnight shift, dealing with complaints and special requests.
    
  • Inform all Overnight staff of nightly activities and pending events.
    
  • Handle any emergencies or incidents that arise during the night shift.
    
  • Maintain accurate records of all incidents and communicate any issues to the appropriate parties.
    
  • Monitor Concierge inventory and restock supplies as needed.
    
  • Complete the nightly Overnight Report and send it to all Managers.
    
  • Handle all resident interactions with the highest level of hospitality and professionalism.
    
  • Process packages, faxes, messages, and mail accurately and timely.
    
  • Supervise and provide access to the building and units for vendors and service providers.
    
  • Maintain security and restrict access to non-authorized individuals during overnight hours.
    
  • Ensure collateral and information for local attractions are updated and current.
    
  • Update homeowner profiles with any relevant information.
    
  • Monitor the fire alarm panel and respond to emergency situations.
    
  • Coordinate the booking of the elevators/lifts for move-in or move-out.
    
  • Comply with all Four Seasons' guidelines, policies, and procedures.
    
    Skills and Competencies
    
    • 
      
    • At least two years of post-secondary education is preferred.
      
    • One to three years of concierge experience in a luxury environment.
      
    • Excellent communication skills.
      
    • Fluent in English, written and verbal; an additional language is an asset.
      
    • Ability to use a variety of software programs.
      
      Visa Requirements: Must already be legally permitted to work in the United States.
      What to Expect - You Will...
      
      • 
        
      • Be a champion of the Golden Rule: Do unto others as you would have them do unto you.
        
      • Be part of a cohesive team with opportunities to learn, grow and develop.
        
      • Have access to a robust benefit plan.
        
      • Derive a sense of pride in work well done.
        
      • Be recognized for excellence.
        
      • Complimentary accommodation at other Four Seasons Hotels and Resorts.
        
        To apply, please complete the questionnaire and attach your Resume/CV. If you are a qualified individual with a disability and need a reasonable accommodation, please contact our People + Culture Office at 415-633-3465.
        Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
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Keywords: Four Seasons Hotels Ltd, Hayward , Overnight Concierge Supervisor, Hospitality & Tourism , San Francisco, California