Senior Technical Writer, Manufacturing Operations

Company: Zoox
Location: Hayward
Posted on: March 20, 2025

Job Description:

We are looking for a Senior Technical Writer to support the Manufacturing Operations team by developing high-quality documentation that improves production quality, training effectiveness, and manufacturing efficiency. You will work closely with engineers, technicians, and operational leaders to create clear, accurate, and well-structured content tailored to manufacturing processes.Your responsibilities will include authoring, editing, and managing work instructions, training content, various product/process/equipment-related documents, quality specifications, process diagrams, safety guidelines, etc. You will help standardize documentation through the creation of style guides, templates, workflows, and tracking systems while guiding improvements in the documentation framework. You will coordinate with stakeholders to define documentation needs, develop structured plans, and ensure timely project completion.In this role, you will:

• Develop, update, and manage work instructions, SOPs, training manuals, and other essential documents.
• Work with engineers, technicians, and quality teams to ensure accurate and effective documentation. Additionally, share best practices within the technical writing team to enhance the effectiveness of the overall documentation framework.
• Standardize content using documentation tools and ensure alignment with ISO, APQP, and safety standards.
• Assist in creating technician-friendly training content, including step-by-step guides and visuals.
• Use dashboards and tracking tools to monitor documentation updates, report progress, and optimize content based on feedback.
• Support multiple teams within the Manufacturing Operations department by traveling to various Zoox locations when required.Qualifications
  • Bachelor's degree in Technical Communication, Engineering, or a related field.
  • 8+ years of relevant work experience.
  • Strong knowledge of content development cycles, documentation best practices, and tools (e.g., Oxygen, Dozuki, Adobe, Jira).
  • Experience working with compliance-driven documentation (ISO, APQP, or similar frameworks).
  • Strong project management and organizational skills to handle and report multiple documentation projects.Bonus Qualifications
    • Experience with 3DX, CAD, and other tools used in manufacturing.
    • Familiarity with manufacturing, engineering, or automotive environments.
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Keywords: Zoox, Hayward , Senior Technical Writer, Manufacturing Operations, IT / Software / Systems , Hayward, California