CUSTOMER EXCELLENCE SPECIALIST
Company: Guardant Health
Location: Palo Alto
Posted on: October 25, 2024
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Job Description:
Company Description
Guardant Health is a leading precision oncology company focused on
helping conquer cancer globally through use of its proprietary
tests, vast data sets and advanced analytics. The Guardant Health
oncology platform leverages capabilities to drive commercial
adoption, improve patient clinical outcomes and lower healthcare
costs across all stages of the cancer care continuum. Guardant
Health has commercially launched Guardant360 -, Guardant360 CDx,
Guardant360 TissueNext---, Guardant360 Response---, and
GuardantOMNI - tests for advanced stage cancer patients, and
Guardant Reveal--- for early-stage cancer patients. The Guardant
Health screening portfolio, including the Shield--- test, aims to
address the needs of individuals eligible for cancer screening.
Job Description
The Customer Excellence Specialist will be a key member of the
Client Services (Center of Excellence) Organization. This new
position will work in a matrix organization to resolve complex
issues with customers, train internal and external partners and
execute process improvements projects to improve customer
experience
Additional Information
Hybrid Work Model: At Guardant Health, we have defined days for
in-person/onsite collaboration and work-from-home days for
individual-focused time. All U.S. employees who live within 50
miles of a Guardant facility will be required to be onsite on
Mondays, Tuesdays, and Thursdays. We have found aligning our
scheduled in-office days allows our teams to do the best work and
creates the focused thinking time our innovative work requires. At
Guardant, our work model has created flexibility for better
work-life balance while keeping teams connected to advance our
science for our patients.
The US base salary range for this full-time position is $66,300 to
$106,100. The range does not include benefits, and if applicable,
bonus, commission, or equity. The range displayed reflects the
minimum and maximum target for new hire salaries across all US
locations for the posted role with the exception of any locations
specifically referenced below (if any).
For positions based in Palo Alto, CA or Redwood City, CA, the base
salary range for this full-time position is $88,400 to $119,300.
The range does not include benefits, and if applicable, bonus,
commission, or equity.
Within the range, individual pay is determined by work location and
additional factors, including, but not limited to, job-related
skills, experience, and relevant education or training. If you are
selected to move forward, the recruiting team will provide details
specific to the factors above.
Employee may be required to lift routine office supplies and use
office equipment. Majority of the work is performed in a
desk/office environment; however, there may be exposure to high
noise levels, fumes, and biohazard material in the laboratory
environment. Ability to sit for extended periods of time.
Guardant Health is committed to providing reasonable accommodations
in our hiring processes for candidates with disabilities, long-term
conditions, mental health conditions, or sincerely held religious
beliefs. If you need support, please reach out to
Peopleteam@guardanthealth.com
Guardant Health is an Equal Opportunity Employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, or protected veteran status and will not be
discriminated against on the basis of disability.
All your information will be kept confidential according to EEO
guidelines.
To learn more about the information collected when you apply for a
position at Guardant Health, Inc. and how it is used, please review
our Privacy Notice for Job Applicants.
Please visit our career page at:
http://www.guardanthealth.com/jobs/
Keywords: Guardant Health, Hayward , CUSTOMER EXCELLENCE SPECIALIST, Other , Palo Alto, California
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