Member Support Specialist (Extended Hours) San Francisco, CA
Company: One Medical
Location: San Francisco
Posted on: November 20, 2024
Job Description:
Amazon Prime members get special One Medical membership
pricing.One Medical is a primary care solution challenging the
industry status quo by making quality care more affordable,
accessible and enjoyable. But this isn't your average doctor's
office. We're on a mission to transform healthcare, which means
improving the experience for everyone involved - from patients and
providers to employers and health networks. Our seamless in-office
and 24/7 virtual care services, on-site labs, and programs for
preventive care, chronic care management, common illnesses and
mental health concerns have been delighting people for the past
fifteen years.In February 2023 we marked a milestone when One
Medical joined Amazon. Together, we look to deliver exceptional
health care to more consumers, employers, care team members, and
health networks to achieve better health outcomes. As we continue
to grow and seek to impact more lives, we're building a diverse,
driven and empathetic team, while working hard to cultivate an
environment where everyone can thrive.The OpportunityAs a Member
Support Specialist, you will be an ambassador for patients in
office, with a mastery of human connection and a strong drive for
service. You will remove barriers to care, resulting in a truly
exceptional in-office patient experience. You are the steward of
the space and ensure the look and feel of the office lobby are on
brand with the One Medical experience. You will be the first point
of contact for patient feedback, as well as provide any other
support as requested by the Leads, Office Manager, or in office
providers.You are a strong team player and use your innovative
problem solving skills to tackle various tasks and challenges. You
have a strong grasp of verbal and written communication. You are
able to identify opportunities and deliver on customer-centric
solutions while using empathy, focus, and compassion in all
interactions with patients and teammates. You bring self-awareness
to your daily work to utilize your strengths and develop your areas
of opportunity. You thrive in cultures that focus on feedback and
growth and are nimble in their approach to respond to the needs of
the patients and team. You have an unwavering drive to help and
serve others and create amazing moments for our members and
teammates. If this sounds like you, we would love to connect.What
you'll likely work on:
- Use impeccable C-I-CARE (a framework containing the key
elements of a great interaction and effective communication that we
use with patients and each other) in all patient interactions and
ensure a fluid and positive in-office experience through patient
intake, same day schedule management, appropriate follow up
scheduling, strong knowledge of billing and insurance, monitoring
patient feedback and assisting with outreach as necessary.
- All front of house duties including check in/check out,
insurance verification, printing/paperwork tasks, prepping tests,
tasking to service level expectations etc.
- Contribute to team development through rounding, attending team
huddles, participating in team problem solving, supporting in
office providers with ad hoc asks, etc.
- Master our technology suite including but not limited to Slack,
G-suite, Zoom, and our Electronic Medical Record System 1Life, in
order to interact with team members and patients and complete daily
work.
- Perform opening and closing duties/daily office upkeep as
required, including maintaining the look and feel of both patient
and employee facing spaces, restocking supplies, and
organization.These responsibilities are intended to describe the
general nature and level of work being performed by personnel
assigned to this job classification. They are not to be construed
as an exhaustive list of job duties performed by personnel in this
classification. Other job related duties may be assigned by
management.What you'll need:
- At least 1 year of experience in high touch customer or patient
facing roles.
- Strong written and verbal communication skills.
- Experience working on collaborative, diverse and
feedback-driven multi-disciplinary teams.
- A proven track record of persisting through change,
demonstrating a forward thinking perspective when under pressure,
and consistently stepping up to take action on challenges.
- Proficiency in computer technology such as typing, navigating
the internet and using multiple software systems
simultaneously.Benefits designed to aid your health and
wellness:Taking care of you today:
- Paid sabbatical after 5 and 10 years.
- Employee Assistance Program - Free confidential advice for team
members who need help with stress, anxiety, financial planning, and
legal issues.
- Competitive Medical, Dental and Vision plans.
- Free One Medical memberships for yourself, your friends and
family.
- PTO cash outs - Option to cash out up to 40 accrued hours per
year.
- Competitive salary: starts at $24/hour + 1.25x for extended
hours.Protecting your future for you and your family:
- 401K match.
- Opportunity to participate in company equity programs.
- Credit towards emergency childcare.
- Extra contributions toward maternity and paternity leave.
- Paid Life Insurance - One Medical pays 100% of the cost of
Basic Life Insurance.
- Disability insurance - One Medical pays 100% of the cost of
Short Term and Long Term Disability Insurance.This is a full-time
role based in-person with our team and patients at the Cow Hollow
office in San Francisco. The base hourly rate for this role is
$24.00 per hour based on a standard full-time schedule, with a 1.25
differential for eligible extended hours. Must be able to work days
12.00-9pm, and have availability for weekend shifts and
holidays.Physical Demands: Mostly sedentary work duties require
exerting up to ten pounds of force occasionally and/or small
amounts of force frequently. Sedentary work typically involves
sitting most of the time, but may involve walking or standing for
brief periods.One Medical is an equal opportunity employer, and we
encourage qualified applicants of every background, ability, and
life experience to contact us about appropriate employment
opportunities.One Medical participates in E-Verify and will provide
the federal government with your Form I-9 information to confirm
that you are authorized to work in the U.S. Please refer to the
E-Verification Poster (English /Spanish) and Right to Work Poster
(English /Spanish) for additional information.
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Keywords: One Medical, Hayward , Member Support Specialist (Extended Hours) San Francisco, CA, Other , San Francisco, California
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